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Gareth |
Web, Business, Technology, Code, Open Source, Products, Projects, Kindo |
January 10th, 2008
We’re getting overwhelmed by support requests from our latest project and are looking for an open source customer support solution, does anyone have any suggestions? The main functionality required is to be able to divert emails sent to a support address to a ticketing system.
We also need the following:
- Allow emails from more than one account to be diverted to the system and converted into tickets which can be assigned to team members according to language.
- Have predefined responses stored in a database which can easily be included as a basis for an email
- Allow specific emails from specific accounts to be automatically assigned to individuals
- Have various levels of importance for support requests
- Should allow the creation of different groups with various role capabilities
If you have any suggestions or experience to share please let me know in the comments.
Update: we’re using eSupport 
Gareth |
Web, Web 2.0, Technology, Design, Development, Code, Open Source, Products, Web Standards, php, Projects, Team, Seagull, Kindo |
November 23rd, 2007
We’ve been hard at work since we went live with Kindo, and yesterday did another major release which we’re really proud of…
Check it out, you should start to see the first signs of our social direction, which sets us apart from being “yet another genealogy application”… 11 Languages helps too…
_ Kindo - Some new features & improvements to kindo
The kindo team is very proud to announce that we have released a number of new features which we hope will improve our users’ experience.
Firstly, we have added 3 new languages, namely Russian, Turkish & Brazilian Portuguese, which now brings the tally to 11.
Our family
Secondly, we have added a brand new page called “Our family”, where you can view the latest updates from all of your active family members. It also has a section with family statistics, so you will be able to see some interesting facts about your tree – the more data the better, so start updating those profiles
Stephen Blake |
General |
November 7th, 2007
Link: http://blog.kindo.com/2007/11/06/flash-developers-to-join-the-family/en/
Kindo is looking for ambitious, talented, enthusiastic and motivated flash developers to join the family.
Must have:
- Flash experience with an expert knowledge of ActionScript 2 and 3
- Object-oriented PHP 5, MYSQL 5 including stored procs and views, good
- AJAX and JavaScript and a decent understanding of CSS and xHTML
- Exposure to Open source technologies/frameworks, eg PEAR, Seagull,
Zend, jQuery, etc is essential.
- Ability manage a development environment, be able to accurately quote time for completing required tasks and be comfortable working with Trac and SVN.
- Resident in the UK or relevant work permit
Beneficial to have:
- Graphviz experience
- Apache and MYSQL administration experience
- Seagull framework knowledge
To apply:
E-mail cover letter and resume to hello AT kindo DOT com
Subject header must have KINDO FLASH
We are looking for people to join our team so no companies please.
Gareth |
Web, Web 2.0, Business, Technology, Design, Development, Code, Open Source, Products, Projects, Team, Seagull, Technical |
October 26th, 2007
Check it out, something nice to watch on Google Video:
_ http://video.google.com/
From:
http://blog.kindo.com/
Gareth |
General, Web, Web 2.0, Business, Technology, Design, Development, Open Source, Projects, Team, Seagull, Technical |
October 22nd, 2007
Right now there are lots of proud moms and pops here at our Putney offices! Today we’ve just released our first public version of Kindo [kindo.com], along with some nice improvements to our baby:
- Pruning is better (and you can use your keyboard to move your family tree around)
- Invitations are smoother (and we’re playing nicer with Hotmail)
- Your profile page has more information for your family (more status updates, and a better calendar)
Since we’re no longer in “beta”, you can be sure that your tree and pages will work as expected. So continue to build your beautiful trees, and share it with your whole family. And tell your friends to start their own tree too!
We feel we’re far from the finished article - Kindo will grow up, evolve, and get bigger and better all the time. We’ve launched a new Kindo forum [http://forum.kindo.com] too, which is a good place to ask questions if you need any help. Please tell us what you do and don’t like about Kindo, and also tell us how you want it to grow too!
Bye for now!
Gareth |
General |
October 10th, 2007
Sometimes there’s nothing better than some positive feedback from people you love, and in the case of Kindo it’s no different. This afternoon I sent out an email to my folks to let them know that we’d done another release, and they could check it out, and this is the response I got from my Dad:
“Hi Gareth,
Mom and I had a look very good, much easier and better to use I will now send to other relations…
Love
Dad & Mom”
Somehow, that short email the way only my Dad writes emails, makes it feel really good to get this release done. I don’t want to sound mushy, but hey, that’s the way I feel.
We’ve been working hard on Kindo for a while now, and whilst at times it’s felt like the light at the end of the tunnel was far away, today we’ve taken another step closer to a Public release of Kindo we can be proud of.
So, onto the meat and potatoes. Some of the stuff we’ve added to Beta:
- A profile page, so you can keep track of what your family is up to (and remember their birthdays and anniversaries)
- Invitation pages, so you can re-invite those family members who are too lazy to respond right away
- Pruning, so you can see who’s who in your tree. We’ll only show your blood-relatives, which makes the tree so much easier to navigate
Let us know what you think please!
Gareth |
General |
September 20th, 2007
Over the last month or so, our number one priority has been to release Kindo to friends, family, and early adopters (these were our Alpha and Beta releases) so that we could get as much feedback as possible to make Kindo into something people love to you use.
So far we’ve received great feedback, but there’s still loads to do!
At the moment we’re tying up some bugfixes and user interface improvements for another interim release (thanks to everyone for their feedback!), whilst working on some major new additions to Kindo, which will bring:
- pruning to your tree (to simplify you will only see blood relatives - think pruning a rosebush
- a full profile page for each family member
- the ability to invite your whole family from one page, or to remind family members to join Kindo!
Once we’ve done that, there are some really cool features in the pipeline which we’re not gonna talk too much about now
In the meantime, we’d love to hear more from you:
- What do you want to see on Kindo?
- What is missing from Kindo?
- What improvements could be made with the interface?
More soon…
Stephen Blake |
Web, Web 2.0, Code, Projects |
September 18th, 2007
The team at Technovated has been working very diligently for the past few months to get a new application off the ground. Its called Kindo and we have finally released a private beta which is open to invitees only. If you would like to get onto the beta testers list, then submit your email address via the form on www.kindo.com.
We have also released a new blog on blog.kindo.com, so if you would like to keep up to date with our latest news, then please visit it. Comments are more than welcome
Here are some snippets from two interesting posts on the Kindo blog
http://blog.kindo.com/2007/08/02/some-technical-details/en/
We’re having fun building the Kindo application and used a number of frameworks and components to achieve the finished result.
For the web framework we’re using Seagull which offers excellent integration with Flash through the AMF PHP request handling and easy integration with Ajax and Graphviz. For the Ajax interactions we use jquery exclusively, for Graphviz a heavily extended version of the PEAR lib of the same name. Working with the dot language has been interesting and a good opportunity to experiment with the subtleties of a genealogy graph.
http://blog.kindo.com/2007/09/04/welcome-to-the-beta-release/en/
A little while ago we released an Alpha to a small group of people, to gather valuable user feedback. Thanks to those great people, we’ve had our heads down improving Kindo, and as a result we’re releasing the Beta, and at the same time opening it up to a wider audience for more feedback.
Gareth |
Web, Web 2.0, php, Projects, Team, Seagull, Jobs |
September 10th, 2007
We’re looking for great people to join our team of web ninjas. If you think you fit the bill, then please do mail us and we’ll see what we can do from there.
Details below:
__________________________
Senior PHP Developer
A growing web applications company based in Putney Bridge, London, specialising in Web 2.0 work in the LAMP stack, seeks an ambitious, talented, enthusiastic and motivated PHP Developer.
You will have:
- 3+ years PHP experience with an excellent knowledge of object oriented PHP 4/5, MYSQL 4/5, and a good understanding of CSS, xHTML, AJAX and JavaScript?.
- Apache and MYSQL administration experience would be ideal but not essential, as would experience with the Seagull framework.
- Exposure to Open source technologies/frameworks/classes eg PEAR, prototype, scriptaculous is essential. As is exposure to web-based APIs (using SOAP, XML etc).
- Experience writing/working with CMS, E-commerce systems is beneficial.
- You must be able to manage a development environment, be able to accurately quote time for completing required tasks and be comfortable working with Trac and svn.
To apply:
E-mail your cover letter and resume to hello AT technovated DOT com
Subject header must have SENIOR PHP WEB DEVELOPER-LNDN.
Emails / responses where the applicant does not fit the above requirements will not be replied to.
Stephen Blake |
Web, Code, Tutorial |
August 3rd, 2007
Situation
I recently installed the Vanilla forum and set it up so that it would not allow public browsing, because the discussions there are top secret
I then installed the Feedpublisher extension to allow for RSS2 and ATOM feeds.
Problem
I encountered a major problem though, the rss feeds were not accessible because the forum did not allow public browsing. I also saw that on the vanilla community forum, this problem had been rasied, but no-one had offered a solution.
Also, when trying to access the feed through the browser, one gets an authentication pop up box requested a username and password. When one enters the username and password into the respective text fields the following error message is displayed:
A fatal, non-recoverable error has occurred
Technical information (for support personel):
Error Message
An error occurred while validating user credentials.
Affected Elements
Feed.ValidateCredentials();
The error occurred on or near: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '(u.Password = md5('foobar') or u.Password = 'foobar' )' at line 1
Solution
After quite a bit of playing around and testing, I found a relatively easy solution to the problem – typical a five minute fix for an error that keeps you busy for 2 hours!!!
Step 1
So firstly go to /extensions/Feedpublisher/default.php and make sure that the following section of code looks like this (line 60-73 )
if ( $Context->Session->UserID == 0 && ! $Configuration[ "PUBLIC_BROWSING" ] )
{
// Temporarily make the PUBLIC_BROWSING enabled,
// but make sure to validate this user
$Configuration[ "PUBLIC_BROWSING" ] = 1;
$Context->Configuration[ 'AUTHENTICATE_USER_FOR_FEED_PUBLISHER' ] = 0;
}
else
{
$Context->Configuration[ 'AUTHENTICATE_USER_FOR_FEED_PUBLISHER' ] = 0;
}
Step 2
Then login to the admin section of the forum go to settings > categories > $category edit
Then you need to check the “unauthenticated” option in the “Roles” and hot save. Do this for each and every category, unless you don’t want a specific category to be displayed on the feed.
This method fixed my problem, so I would be interested to find out if anyone else has a better solution. Also let me know id it doesn’t work for you – I hope that’s not the case though.
